Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Please ensure your correct address and phone number to avoid any lost parcels

Cyprus  – Free Delivery Tuesday and Thursday by ACS Courier

Abroad- due to COVID- 19 shipping is available following Countries:

Australia Austria Bahrain Brazil Canada Czech China Denmark Dubai Egypt France Germany Great Britain Greece Hong Kong Japan India Ireland Israel Italy Kenya Kuwait Netherlands (Holland) Oman Pakistan Philippines Russia Servia South Korea Spain Saudi Arabia Singapore South Africa Sri Lanka Sweden Switzerland Thailand USA

Shipment Cost – 10-15€

Estimated shipping times – 10-20 Days (due to COVID-19 Situation, can be delays)

Post Tracking number –Tracking number will be send by mail after order and payment completed

Processing time – The time I need to prepare an order for shipping varies is 1 business day
Which payment methods are accepted in the Online Shop?

VISA

MASTER CARD

APPLE PAY

How long will delivery take?
Processing time The time I need to prepare an order for shipping varies is 1 business day
Cyprus  – Free Delivery Tuesday and Thursday by ACS Courier

Estimated shipping times Abroad 10-20 Days (due to COVID-19 Situation, can be delays)

 
What exactly happens after ordering?
Processing time The time I need to prepare an order for shipping varies is 1 business day

Post Tracking number –Tracking number and Invoice will be send next day by mail after order and payment completed

Cyprus  – Free Delivery every Tuesday and Thursday by ACS Courier

Abroad estimated shipping times – 10-20 Days (due to COVID-19 Situation, can be delays)

 

 
Do I receive an invoice for my order?

After order and payment will be completed next business day except public holidays in Cyprus, you’ll receive by e-mail Tracking number and Invoice 

MOCOMFORTCARE LTD – HE310916

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